A finales de Julio está prevista la contratación de alrededor de 1000 personas para el nuevo outlet que se está construyendo en el centro comercial Plaza Mayor de Málaga. Será el mayor outlet de la provincia de Málaga, tendrá más de 100 tiendas y dará trabajo a unas 1000 personas con contrato indefinido. La oferta de empleo mayoritaria será para trabajar de dependienta, de administrativo y de asistente de tienda, aunque también está abierta la contratación de directores de tienda, managers y ejecutivos. Si estás buscando trabajo en el sector del retail y la moda aquí tienes los requisitos necesarios para cada una de las ofertas de empleo publicadas.
Puedes enviar tu CV a través de la página web de empleo de la empresa: Página empleo outlet (ojo, está en inglés, que por otra parte se exige conocer para todos los puestos de trabajo que se ofertan)
Ofertas de empleo que se desean cubrir en el outlet Plaza Mayor
Dependiente, dependienta, Guest service advisor. Descripción del puesto de trabajo, funciones a desempeñar y conocimientos necesarios:
- Atender al cliente de forma profesional, eficiente, amistosa y proactiva. Asegurándose de ofrecer al cliente toda la información que necesite para que tenga una experiencia de compra insuperable.
- Recibir al visitante al centro en la recepción, informar de cuantas preguntas se soliciten y resolver cualquier duda o queja que los visitantes planteen de forma rápida, amigable y eficiente.
- Reportar al director de turismo tanto de los viajes organizados que llegan al centro como del volumen de turistas individuales así como del uso de las tarjetas de fidelización, etc.
- Venta y gestión de las tarjetas regalo del centro y enviar los informes necesarios al director.
- Mantener y actualizar la base de datos de tarjetas vip y de outlet .
- Mantener actualizado el número de personas que entran en la tienda en sharepoint.
- Mantener actualizado el calendario de actividades y promociones en las distintas tiendas del centro.
- Ensure the Guest Desk is always clean, tidy, well-organised and well-stocked with relevant information to ensure that McArthurGlen is positively promoted at all times.
- Record, coordinate and report relevant information, including tenant figures, lost property, wheelchair and radio records, and efficiently balance voucher sales, stamps, and other transactions so that Managers, customers and tenants have accurate information.
- Asegurarse de que la información de contacto de los clientes está actualizada.
- Process and prioritise incoming and outgoing couriers, deliveries and mail in a timely manner.
- In liaison with the Centre Assistant, provide a comprehensive support service to the Centre Management, including updating database contact information, coordinating telephone calls, and maintaining a voicemail service to ensure that external clients are dealt with quickly and effectively.
- Provide ad hoc support to the Marketing, Retail and Facility department when requested.
- Highlight potential guest issues and innovative guest service suggestions to the management team to improve guest.
- Responsible for fully complying with the company’s policies and procedures.
At all times act in the company’s best interests and in the best interests of those entities which we represent. - Responsible for fully complying with the company’s policies and procedures.
- Tener certificado de la ESO o equivalente
- Necesario tener experiencia como dependienta o en servicios de atención al cliente
- Deseable tener experiencia como recepcionista.
- Conocimientos de informática básica: Word, Excel, Outlook y PowerPoint
- Idiomas: Obligatorio inglés hablado con fluencia. Se valorará conocimientos de otros idiomas.
- Tipo de contrato: Contrato indefinido.
Administrativo. Asistente de centro. Descripción del puesto de trabajo, funciones a desempeñar y conocimientos necesarios:
- Asistir al equipo de dirección en labores administrativas de una forma eficaz y eficiente con el fin de asegurar el funcionamiento adecuado de las oficinas y atender a proveedores y clientes en todas las demandas de información necesarias.
- Organizar la correspondencia física y por email, organización de viajes para directivos, etc.
- Controlar, revisar y actualizar la documentación e información del centro para asegurar que esta está actualizada y disponible en todo momento.
- Realizar transferencias y controlar los pagos a proveedores velando por el cumplimiento de las normas legales en todo momento.
- Administer accurate and timely reporting on tenant/centre performance to ensure that intelligence is captured for use in measuring the success of stores and centres.
- Act as a point of contact for both internal and external people wishing to contact the Centre Manager and the centre team, ensuring that queries are dealt with effectively, and taking the initiative to identify and handle issues that arise.
- Where requested, induct new centre team members to ensure they understand how the centre office functions and how to use our systems and technology (including MGnet, magNET, MRI, telephones etc).
- Proactively seek opportunities for operational efficiency and suggest ways to improve customer service to save the business time and money and ensure the centre is operating as cost-effectively as possible.
- Other duties as required by the Centre Manager and the centre team
Undertake duty management of the centre on a rota basis. - Responsible for fully complying with the company’s policies and procedures.
- Certificado ESO o equivalente
- Experiencia como administrativo
- Conocimientos de informática a nivel intermedio: Word, Excel, Outlook y PowerPoint
- Idiomas: Inglés hablado y escrito con fluencia.
- Tipo de contratación: Contrato fijo
Supervisor de atención al cliente. Descripción del puesto de trabajo, funciones a desempeñar y conocimientos necesarios:
- The purpose of this role is to live the company’s mission and vision by delivering the ultimate guest experience. This will be done by developing, organizing and coordinating the Guest service activities of the Guest Service Advisor Team under the guidance of the Centre Assistant in order to ensure the delivery of world class Guest service.
- Deliver Excellence in every task, by doing ordinary things in an extraordinary way. Communicate a vision of being absolutely Guest focused and lead by example.
- Live and display all McArthurGlen Values and Behaviours as outlined within the company’s Collective Ambition initiative.
- Deliver the ultimate guest experience by making each and every centre guest feel like a VIP, ensuring the service is personal, pro-active and tailored to each and every requirement.
- Supervise and coordinate the Guest Service Advisors (GSA) on a day to day basis giving feedback and guidance on their performance. Together with the Centre Assistant have regular 1:1s with each team member as well as frequently held centre information team meetings. Communicate all relevant centre matters and activities to the GSA team in alignment with the Centre Assistant
- Ensure the daily operation at the centre information runs smooth and organize the duty rota according to business needs in alignment with the Centre Assistant.
- Pro-active promotion of the guest services available in the centre to positively enhance the guest experience (e.g.: promotions, family services, gift cards and partners activities).
- Act as a point of contact for our brand partners ensuring McArthurGlen is positively promoted at all times.
- Demonstrate an empathetic approach to a diverse range of enquiries, follow up with additional services that enhance the guests’ experience and be prepared to go the extra mile to ensure our guests have a positive outcome in response to their requests.
- Identify areas for improvement in Guest service delivery and be responsive to our Guests’ needs at all times. Reporte issues and areas to be addressed including action plans, responsibilities and times lines for improvement.
- Maintain the Guest Service environment to the highest level of cleanliness and presentation ensuring that the centre and desk is always clean, tidy, organised and stocked with relevant information.
- Be pro-active in terms of the key roles and responsibilities, as opposed to reactive.
- Promote team work. Share and escalate relevant information on a cross departmental and regional basis as well as motivating the team to sustain exceptional levels of performance.
- Develop and implement processes and systems for McArthurGlen that best meet Guest needs (e.g. feedback and complaint tracking form, telephone standards, email templates, daily operation procedures).
- Liaise with Marketing to ensure all promotions and tourism activities are actively promoted and data captured stored.
- Ensure completion of all appropriate paperwork required by the business in relation to marketing, retail, facilities, office and business support needs completed by the Guest Service Team.
- Contribute to ad hoc work and projects that deliver the centre goals and objectives.
- Execute all other tasks as needed in the company’s best interests as directed by the Centre Assistant and/or (Deputy) Centre Manager.
- At all times act in the company’s best interests and in the best interests of those entities which we represent.
- Responsible for fully complying with the company’s policies and procedures.
- Passion for guest service
- MS Office (word/outlook & excel)
- Proven experience / education in service environment / hospitability team lead
- Pro-active, flexible and problem-solving
- Good organizational and analytical skill
- Ability to communicate; hands-on mentality
- Independent and self-dependent work style
- Fluency in written and spoken English
- Cultural behavioral skills to adapt to all different cultures in the centre.
- Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
- Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties.
Retail executive. Descripción del puesto de trabajo, funciones a desempeñar y conocimientos necesarios:
- Support the Retail Manager to maximise the retail performance of stores providing support in analytical work and meeting preparation, as well as general brand management activities.
- Maintain close links with brands, monitoring performance as directed by the Retail Manager ensuring information is accurately recorded in order to constantly improve service to customers.
- Coordinate Sales Performance Reviews, store analysis, shop manager meetings, mystery shopping and training programs, as directed by the Retail Manager in order to assess brands and assist them in identifying action plans to meet their full potential.
- Provide all relevant reporting with regards to the McArthurGlen standards (weekly, monthly, quarterly reports, other requested reports).
Identify and interpret financial retail data in order to assist the Retail Manager in monitoring the performance of brands and ensuring that business KPIs (traffic conversion, UPT, ATV) are captured and met. - Gather and analyze information for detailed audits of brands as directed by the Retail Manager to ensure they are complying with their lease agreements, reporting any non-complying issues to the Retail Manager.
- Conduct Store induction Meetings for new stores, imparting necessary information quickly and accurately to ensure stores are aligned with the service needs of McArthurGlen.
- Maintain close working relationships with McArthurGlen retail network, to develop awareness of best practice throughout the organization.
- Undertake projects or ad-hoc tasks as required by the Retail Manager or Centre Manager to support the running development of the centre.
- Work closely with all other departments (store and customer service operation, facilities, leasing, finance) and brands to ensure store adherence to rules and regulations.
- As Retail Executive, you are responsible for fully complying with the company’s policies and procedures.
- At all times you should act in the company’s best interests and in the best interests of those entities which we represent.
- Undertake duty management of the centre on a rota basis.
Responsible for fully complying with the company’s policies and procedures.
Retail manager. Descripción del puesto de trabajo, funciones a desempeñar y conocimientos necesarios:
- Responsible for maximising the retail performance of stores within the centre to increase turnover, service and profitability, through developing close links with brand partners.
- Give guidance to store managers on profitable in-store presentation (i.e stock level, signage, pricing), outstanding customer service and identify future business needs to enhance brands performance.
- Establish, develop and maintain strong relationships with brands at all levels – store staff, area or district management and brand headquarters to develop and execute plans to drive annual sales performance.
- Support brands in the staff recruitment process, i.e. sourcing, screening, selecting.
Identify training needs and develop training programs on effective customer service, selling tips, in-store merchandising and quality management to increase Key Performance Indicators (conversion, UPT, ATV) and like-for-like growth. - View and provide timely feedback on store layouts and fit outs to ensure optimum in-store retail experience.
- Keep abreast of on-going, new and potential brand relationships and if necessary act as the contact and point of reference for future brands.
- Keep abreast of competitor centre activities and full price retail environment.
Work closely with Marketing Team to develop a retail calendar and provide support for special events, promotions, and other marketing events through awareness of fashion trends, calendars and important trading days. - Work closely with Centre Manager and all other departments (store and customer service operation, facilities, leasing, finance) and brands to ensure an exceptional customer shopping experience and store adherence to rules and regulations.
Provide input to the budget planning process by providing brand sales and like-for-like growth targets. - Prioritize the brand portfolio to maximize like for like growth and rental income.
Recommend desirable brands and be available in providing support and knowledge to brands considering the centre to the Leasing Team. - Responsible for fully complying with the company’s policies and procedures.
At all times acting in the company’s best interests and in the best interests of those entities which we represent. - Proven retail management experience, ideally at Area Manager level – multi-site; multi-brand
- Se valorará muy positivamente experiencia previa en el sector de la moda
- Visual merchandising skills
- Analytical Skills
- Fluent English
- Tener movilidad geográfica.
- Tipo de contrato: Todos los trabajadores contratados tendrán un Contrato fijo indefinido.
El centro outlet está promovido por la compañía portuguesa Sonae Sierra y el grupo británico McArthurGlen.